Care Access is hiring a
Senior Region Manager

Summary

The Senior Region Manager at Care Access is responsible for managing sites, conducting regular meetings, hiring new staff, training employees, and overseeing office operations. The role requires travel within the region, ensuring site meetings are in place, conducting weekly 1:1 meetings with direct reports, interviewing and hiring new staff members, collaborating with the Training Manager to train/orient new site employees, and setting up a training plan based on prior experience.

Requirements

• Excellent working knowledge of medical and research terminology
• Excellent working knowledge of federal regulations, good clinical practices (GCP)
• Ability to communicate and work effectively with a diverse team of professionals
• Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
• Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, clients, and vendors
• Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
• Strong computer skills with demonstrated abilities using clinical trials database, IVR systems, electronic data capture, MS word and excel
• Ability to balance tasks with competing priorities
• Critical thinker and problem solver
• Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
• Friendly, outgoing personality with the ability to maintain a positive attitude under pressure
• High level of self-motivation, energy and possess a high degree of urgency
• Ability to work independently in a fast-paced environment with minimal supervision
• Ability to adapt to changes in responsibilities and workloads

Responsibilities

• Travel to each site within the region and meet with team members face-to-face (every 6-8 weeks or as needed)
• Ensure regular site meetings with clear communication pathways are in place
• Conduct weekly 1:1 meetings with each direct report to review performance and KPIs
• Interview and hire new staff members as needed
• Collaborate with Training Manager to train/orient new site employees, as well as ensure completion of new employee paperwork and processes
• Work with site staff to set-up training plan based on prior experience
• Ensure HR policies are implemented and maintained at all sites
• Do annual performance appraisals and have goal setting and milestone meetings regularly throughout the year with employees to discuss progress
• Provide timely evaluation of areas needing improvement and assist in developing a plan for improvement with staff member with objective measurable goals
• Escalate issues appropriately to ensure they are addressed in a timely manner. Engage HR if necessary and provide appropriate HR documentation of any personnel issues and counseling
• Carry out disciplinary process as required
• Manage underperformance proactively
• Work with HR to implement Performance Improvement Plan (PIP) if necessary to clearly outline the path to employee success
• Ensure that all staff are up to date on annual training and documentation is in their record
• Encourage a positive team-oriented environment at each site in the region
• Review office operations to ensure compliance with current policies and procedures
• Oversee and manage office relations to ensure high staff morale and low turnover rates
• Ensure payroll is submitted accurately and in the required timeframe for non-exempt employees
• Lead by example and display high level of integrity and professionalism
• Candidates must be willing to travel up to 75% of the time nationwide. Frequency and length of travel may depend on the length and project requirements

Benefits

• PTO/vacation days, sick days, holidays
• 100% paid medical, dental, and vision Insurance. 75% for dependents
• HSA plan
• Short-term disability, long-term disability, and life Insurance
• Culture of growth and equality
• 401k retirement plan