Senior Release Manager

Summary

Join PointClickCare as a Sr. Release Manager and own the continuous improvement of release management processes. You will ensure successful software product delivery and keep stakeholders informed of release impacts. Responsibilities include developing and maintaining a release management strategy, coordinating release activities, managing stakeholder communication, and driving continuous improvement. The ideal candidate possesses 8-10 years of experience in release management, a bachelor's degree, and strong project management, communication, and analytical skills. PointClickCare offers a competitive salary and benefits package, including retirement plan matching, flexible paid time off, wellness programs, parental leave, and more.

Requirements

• 8-10 years experience in Release Management with a deep understanding of software development and release processes
• Bachelor's degree in Business Administration or Software Engineering
• Excellent project management skills, with the ability to prioritize tasks, manage deadlines, and adapt to changing priorities in a fast-paced environment
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate, communicate and negotiate with cross-functional teams and stakeholders at all levels (internal and external)
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues proactively
• Strong understanding of software development lifecycles, including Agile and DevOps methodologies
• Experience with agile development methodologies
• Technical knowledge of development tools and software

Responsibilities

• Develop, maintain, and own a release management strategy and roadmap, in alignment with the company's product development goals and objectives
• Implement comprehensive release management processes and procedures to ensure the successful delivery of software products
• Define and enforce release management processes and best practices, ensuring compliance with quality standards and regulatory requirements
• Define and enforce release management processes and best practices, ensuring compliance with quality standards and regulatory requirements
• Coordinate release activities, including release planning, and post-release support, ensuring that all tasks are completed on time and meet stakeholder expectations
• Coordinate release readiness reviews, ensuring that all release requirements, including documentation, testing, and approval processes, are completed successfully
• Collaborate with operations teams to ensure the availability and stability of production environments during and after releases
• Ensure all necessary documentation is accurate, complete, and delivered to customers in a timely manner
• Coordinate release activities across multiple projects, teams, and stakeholders, ensuring alignment and efficient execution
• Collaborate closely with project managers, product managers, and development teams to define release scope, schedules, and deliverables
• Establish a steering team to collaborate with cross-functional teams, including Content Design, Product Management, Engineering Operations, Education Services, Product Marketing, Customer Support, and Escalation Management
• Communicate release plans, progress, and updates to stakeholders, including senior management, development teams, and customers
• Risk Management: Identify and mitigate risks and issues related to software releases
• Develop contingency plans to minimize disruptions and ensure business continuity
• Design and maintain performance metrics for the Release Management Process
• Continuously improve release management processes and tools, incorporating industry best practices and emerging technologies to enhance efficiency and effectiveness
• Stay updated on industry trends, tools, and techniques related to release management, and share knowledge and insights with the team

Preferred Qualifications

• SaaS Experience - Prior experience working with Software-as-a-Service (SaaS) platforms
• Project Management Tools - Proficiency in tools like JIRA and Aha! (or equivalent project management software)
• Data Analytics - Strong skills in data analysis using tools such as Power BI - ability to interpret and act on data insights effectively

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition