Senior Renewal Analyst

Summary

Join MeridianLink as a Sr. Renewal Analyst and play a key role in managing subscription renewals, optimizing retention, and building strong client relationships. You will handle high-level customer escalations and drive them to resolution. Responsibilities include forecasting renewals, leading the Renewals team, managing the renewal process, building reports on key metrics, improving processes, extracting data insights, and collaborating with sales teams. The ideal candidate possesses strong problem-solving and relationship-building skills, along with experience in an Enterprise SaaS organization and familiarity with Salesforce. MeridianLink offers a supportive culture with opportunities for professional growth and a focus on work-life balance.

Requirements

• Possess problem-solving skills to work on varied and routine problems, exercising judgment within defined procedures
• Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions
• Hold a Bachelor’s degree and have 4-6 years of relevant professional experience (or equivalent work experience), preferably within an Enterprise SaaS organization
• Be familiar with Salesforce and enterprise SaaS tools. Demonstrate strong analytical ability, prioritization skills, and the ability to teach best practices

Responsibilities

• Forecast renewals accurately for 9 months to support strategic decision-making
• Lead the Renewals team, providing process guidance, ensuring data quality, and managing complex deals
• Drive the renewal process for customer contracts, proactively engage with clients to negotiate renewal terms, and ensure high customer retention rates
• Build and maintain reports for key metrics like renewal revenue, bookings, retention rate, and overall customer health. Track success through metrics such as client engagement scores and measures of churn
• Champion impactful process improvements and automation. Develop playbooks for renewal engagement to maximize revenue retention
• Extract insights from renewal data and recommend tactics for improvement. Monitor churn, contraction, and growth trends within the customer base and report findings to senior roles
• Work closely with sales teams to maximize revenue generation from existing customers. Enhance the sales team’s effectiveness through data, automation, and product analytics

Benefits

• Potential for equity-based awards
• Insurance coverage (medical, dental, vision, life, and disability)
• Robust paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work