Senior Renewal Specialist

Summary

Join Redis as a Senior Renewals Specialist and lead the renewal process for assigned accounts, focusing on improving renewal rates and securing multi-year contracts. You will engage with customers, prepare renewal quotes, and negotiate contract terms. This role requires strong communication, problem-solving, and relationship-building skills. You will collaborate with cross-functional teams and use data analysis to track performance and identify at-risk accounts. Redis offers a competitive compensation package including base salary, 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. Additional benefits may include discretionary bonuses, stock options, and commuter benefits.

Requirements

• 5+ years of quota-carrying experience in renewals, with a proven track record of achieving targets
• Strong verbal and written communication skills, with the ability to present to diverse audiences
• Excellent problem-solving, organizational, and negotiation skills
• Team-focused with the ability to thrive in a fast-paced, dynamic environment
• Relationship-building skills with internal and external stakeholders
• Highly driven and competitive with a strong desire for success

Responsibilities

• Lead the renewal process for assigned accounts to improve renewal rates
• Engage with customers 180 days before renewal deadlines to secure timely renewals & multi-year contracts
• Prepare accurate renewal quotes and contracts in line with company policies
• Ability to independently run a full renewals process with efficiency and urgency
• Build strong relationships with customers to understand their needs and challenges
• Present renewal information independently and confidently
• Clearly communicate complex renewal contracts
• Address customer objections related to renewals
• Negotiate contract terms and pricing for mutually beneficial agreement
• Creativity with deal structure
• Use reporting tools to track renewal performance, maintain accurate & timely forecast, and identify at-risk accounts
• Report regularly to management on renewal status and key metrics
• Develop strong cross-functional relationships with sales, customer success, and other internal teams for a cohesive renewal approach
• Strong collaboration around problem solving
• Demonstrates patience and assertiveness on their expertise
• Serve as a trusted advisor, providing guidance and insights for complex renewals

Preferred Qualifications

Experience in database, cloud, or infrastructure technology is a plus

Benefits

• 401(k)
• Unlimited time off
• Learning and development opportunities
• Comprehensive health and wellness benefits
• Discretionary bonuses
• Stock options
• Commuter benefits based on location
• A commission plan