Senior Renewals Analyst

Summary

Join a high-growth company as a Senior Renewals Analyst and provide exceptional service to customers by identifying and strengthening relationships, mitigating potential renewal roadblocks, and enhancing the renewal experience. Manage customer portfolios, partner with internal teams, and identify opportunities for expansion.

Requirements

• 5+ years of experience in a related field or industry such as high tech, software, or a SaaS provider
• Effective customer-facing communication skills
• Proven success and genuine enthusiasm working directly with customers
• Proven ability to engage across corporate functions (Customer Success, Product Management and Sales)

Responsibilities

• Manage a portfolio of customer renewal end-to-end, identifying and mitigating roadblocks at an early stage, in order to ensure a successful, on-time, execution of the contract
• Partner with colleagues in Customer Success and Sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity
• Identify and manage client stakeholders and build and maintain relationships with key individuals to make sure we’re consistently aligned on requirements and have established Veracode champions within the account
• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and spearhead contract workflow within Veracode
• Identify opportunities to broaden Customer's use of the Veracode platform, document such leads and engage Sales to collaborate on expanding Veracode’s presence within the account
• Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams
• Support the growth and further development and automation of renewal processes for the business

Benefits

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Wellness benefits to help you focus on what’s most important
• Take What You Need' time off policy
• Extensive development and training offerings to help you grow your career at Veracode
• Generous 401k match to help save for your future