Remote Senior Retail Account Manager

Summary

Join Auror's North American team as a Senior Retail Partnerships Manager and drive strategic initiatives that enhance our partnership approach with major retailers and industry organizations.

Requirements

• Account Manager or similar role in enterprise sales, preferably within the SaaS industry
• Proven track record in managing and growing large, complex accounts, with a strong ability of achieving sales targets and fostering long-term client relationships
• Excellent commercial acumen, with a collaborative approach to working cross-functionally, with both internal and external partners, and navigating organizational dynamics
• Excellent communication and interpersonal skills, with the ability to engage, influence, and negotiate with stakeholders at all organizational levels
• Strong negotiation and presentation abilities, with the capacity to deliver compelling product demonstrations and articulate value propositions
• Strong analytical skills, able to build and execute strategy around key accounts with a data driven and outcome mindset
• Excellent project-management skills, with a proven track record of leading complex projects end-to-end
• Ability to analyze market trends, competitor activities, and consumer preferences to inform partnership strategies and identify new opportunities
• Comfortable with ambiguity - we operate in a dynamic way which can mean priorities and pace can change accordingly

Responsibilities

• Nurture and develop existing retail partnerships
• Cultivate and strengthen relationships with senior executives and leaders in Profit Protection/Loss Prevention (LP) across our key retail partners, positioning Auror as a trusted advisor in reducing crime and enhancing safety
• Identify and propose innovative solutions that deliver substantial value, while proactively exploring upsell opportunities that align with partner objectives
• Drive the integration of Auror into our partners’ LP ecosystems, ensuring our offerings are central to their operational strategies
• Collaborate closely with Customer Success to execute engagement plans and achieve performance targets
• Serve as a recognized leader within the LP industry by engaging with influential industry bodies, including the Retail Industry Leaders Association and National Retail Federation, to shape the narrative around loss prevention strategies
• Represent Auror at key industry events, facilitating discussions and showcasing our innovations to enhance our market positioning and influence
• Oversee the strategic planning and execution of proof-of-concept pilots and / or roll-outs for prospective and / or new partners
• Collaborate with Sales and Customer Success to deliver an integrated, end-to-end experience for new partners, driving alignment and operational excellence

Benefits

• Competitive Salary Range: $140,000-$160,000 (IC5)
• Employee share scheme
• Flexibility
• Shorter work weeks (at full pay)
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife
• Focus on mental and physical health: Wellness Days and up to three expert sessions paid for every year
• Family-friendly: Comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills
• Team love: Regular team lunches and social events where most (if not all) activities are during work hours