Senior Revenue Cycle Specialist

Summary

Join Spring Health, a leading mental healthcare provider, as a Senior Revenue Cycle Specialist. You will oversee aging revenue, payment posting, and cash collections, working with internal teams to maintain the revenue cycle. Responsibilities include medical claims billing, resolving insurance claim issues, accurate payment posting, patient communication, managing A/R follow-ups, and acting as a liaison for claims resolution. You will also identify trends, initiate corrective actions, and provide feedback for improvements. The ideal candidate has a high school diploma or GED, at least two years of healthcare experience in a similar role, and familiarity with behavioral health. Spring Health offers a competitive total rewards package including stock options and benefits.

Requirements

• High School diploma or GED required with at least two (2) years experience in the healthcare field in a similar position
• Familiarity/Experience working in the behavioral health field
• Comfortable in amorphous environments and with constantly evolving job role responsibilities
• Tech-savvy: very comfortable adapting to new technologies and platforms while remaining efficient in completing tech-related tasks
• Excellent written and verbal communication skills
• Able to multi-task and context switch!

Responsibilities

• Responsible for full revenue cycle billing for medical claims to ensure proper reimbursement for services rendered
• Resolve issues with pending, rejected or denied insurance claims, through re-submissions and appeals driving in net collections
• Ensuring that all payment postings from various payers happen in an accurate and timely manner
• Communicating with patients regarding outstanding balances, questions about their bills, and setting up payment plans when necessary
• Responsible for managing insurance A/R follow ups and resolution of all insurance claim billing errors
• Act as a liaison, when necessary, between internal and external partners to resolve claims and billing issues
• Identify trends or issues and initiate corrective action to improve revenue cycle management claim resolution rates
• Provide feedback and advice on product/technology/service improvements
• Own ad hoc operational efficiency projects as needed by the Director of Health Plan Operations

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes