Senior RevOps Manager

Summary

Join KnowBe4, a leading provider of security awareness training and simulated phishing platforms, as a Senior Revenue Operations Manager. You will be responsible for designing and implementing the rhythm of the business, ensuring the revenue engine runs efficiently. This role involves collaborating with revenue leaders from Marketing, Sales, Channel, and Customer Success to drive performance across all revenue segments. You will also be responsible for identifying and diagnosing revenue improvement opportunities, recommending initiatives, and leading the implementation of complex change initiatives.

Requirements

• Bachelor's degree or equivalent practical experience
• Minimum 7 years of experience with revenue operations in a Software as a Service (SaaS) company
• Minimum 3 years of experience working directly with Business-to-Business SaaS sales teams
• Minimum 3 years of people management experience
• Strong Excel/Sheet/Slides knowledge
• Experience with cloud-based enterprise software using CRM tools such as Salesforce
• Experience with effectively communicating across organizations, geographies, and cultures
• Ability to remove ambiguity and drive efficiency by creating documentation and new business processes
• Skilled at developing relationships and trust across cross-functional stakeholders
• Excellent communication and presentation skills, with the ability to take complex, ambiguous topics and bring structure and clarity for the revenue organization
• Excellent business acumen and problem-solving skills
• Ability to work with data and pull insights from the data

Responsibilities

• Develop and implement the rhythm of the business. This includes our New Customer, Cross-Sell/Upsell and CSM teams, as well as Marketing and Channel
• Partner with Revenue leaders to execute the rhythm of the business meetings such as forecast, pipeline, business, and rep performance reviews, among others
• Collaborate with the VP, Revenue Systems and Analytics to design business requirements for any reporting needed to support rhythm of the business
• Communicate and prepare documentation on the Revenue Sector performance
• Rapidly identify and diagnose any Revenue improvement opportunities and recommend improvement initiatives
• Define actionable plans and roadmaps, align cross-functional stakeholders and lead successful implementation of large and complex change initiatives
• Maintain key reporting capabilities within the Egress Salesforce instance to ensure accurate data visibility, streamlined decision-making, and seamless business operations. This includes tracking pipeline health, sales performance, customer engagement, and key operational metrics

Preferred Qualifications

MBA or Master's degree (preferred)

Benefits

• We offer company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code