Remote Senior SaaS Systems Administrator

Summary

This job is for a Senior SaaS Systems Administrator at The Trevor Project, a non-profit organization dedicated to suicide prevention for LGBTQ+ young people. The role involves managing the organization's complex IT infrastructure, including identity and access management, security, end user Mac hardware, and enterprise applications. The administrator will also act as a mentor and escalation point for other SaaS System Administrators.

Requirements

• 3 or more years of combined education, work, and/or certification experience with demonstrated expertise in systems administration
• Proficiency in: Enterprise Collaboration and Productivity Suite Management, Identity and Access Management Principles and Administration, Specific experience with Okta and Okta Workflows, Robotic Process Automation Principles and Best Practices, Role-based Access Control Principles and Best Practices, Software as a Service (SaaS) Platform Management, SaaS Platform Integration, Single Sign On (SSO) and Multi-factor Authentication (MFA), Change Management, Technology Support, Technical Process Documentation, Disaster Recovery and Business Continuity Planning, Spoken and written English

Responsibilities

• Perform day-to-day maintenance and ongoing support of our existing tech stack of Google Workspace, Slack, Salesforce, Jamf, and more
• Architect, build, and maintain our internal Identity and Access Management (IAM) tools (Okta) and act as a subject matter expert on best practices
• Act as the primary architect and owner of the Trevor Jazz Shrimp Service Bus Platform for Process Automation
• Manage access to systems through role-based security and access provisioning, and audit user access to systems and ensure licenses are being used effectively
• Act as an IT liaison to other teams who are looking to integrate their tools and systems with the rest of The Trevor Project
• Independently identify opportunities for improvement across our SaaS stack and act as a change champion
• Act as an escalation path for our help desk team, including supporting with service desk requests and writing knowledge based articles
• Act as a mentor and escalation point for other SaaS System Administrators, using your knowledge and expertise to support the team and help your colleagues grow
• Collaborate with the IT Infrastructure Manager to evaluate potential SaaS tools as part of the The Trevor Project’s procurement process; take a leading role on implementation of new SaaS solutions
• Create, maintain, and test disaster recovery and business resiliency plans for supported applications

Benefits

• Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)
• 403(b) retirement plan with 3% match
• Generous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summer
• Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support
• In-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level
• Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!)
• Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses
• Online Subscription to Headspace, a digital mindfulness and meditation platform