Senior Sales Engineer

Summary

Join Feedonomics as a Senior Sales Engineer and play a pivotal role in driving revenue and client acquisition. You will be responsible for assisting the sales team with technical questions, presenting the platform, and understanding client needs. This role involves participation in all stages of the sales cycle, from discovery calls to final presentations. You will manage escalations, create custom demos, and collaborate cross-functionally. The ideal candidate possesses 5+ years of client-facing technical experience in e-commerce, strong communication skills, and a deep understanding of API integrations. Feedonomics offers a remote-first work environment, competitive pay, unlimited PTO (or up to three weeks for hourly employees), comprehensive benefits, and opportunities for professional development.

Requirements

• 5+ years of experience in a client-facing technical role (Sales engineering, technical account management etc)
• Experience working in an e-commerce and technical environment supporting high volume, transactional applications, and data transformation/exchange
• Proficient in adapting to new software tools and environments
• Understanding of advertising channels, marketplaces, and web stores such as Amazon, eBay, Magento, Shopify, etc
• Technical working knowledge of API integrations
• Bachelor's degree required

Responsibilities

• Escalation for on RFPI/RFI, Vendor Assessment, Security Questionnaires, and all applicable documents
• Participate in all stages of the midmarket, strategic sales, and enterprise business development lifecycle, including: Provide technical input on discovery calls
• Give in-depth demonstrations of the Feedonomics platform
• Prepare and showcase custom demos and data setups
• Responsible for managing customer escalations
• Project manage and present custom demonstrations
• Review technical details with final decision-makers at the end of the sales cycle
• Collaborate cross-functionally to ensure that newly released features are understood and continue to strengthen our value proposition
• Document all customer questions to ensure immediate follow-up on all outstanding issues
• Creating internal and external technical documentation surrounding the Sales Engineering process and communicating technical requirements to operation teams
• Put together training on new features and products we support for the Sales Engineer team (and potentially the Sales team)
• Travel as needed to conferences or client meetings
• Understand competitive positioning and be effective in differentiating Feedonomics
• Participate in all team activities (weekly all sales meetings, sales cafe, sales dojo, sales engineering meeting, sales summits, etc)
• Escalation for Sales Engineer - Tier 1&2

Preferred Qualifications

• Master Communicator - You possess strong verbal, presentation, written, listening, and organizational skills
• Problem Solver - You’re adept at using critical thinking to assess and solution for prospects with low to moderate levels of sophistication and complexity
• Effective Prioritizer - You effectively manage your workload and prioritize activities
• Driven - You are energetic, self-starting, and have a sense of urgency and passion for winning
• Thoughtful - You anticipate where potential issues are and plan your approach accordingly
• Collaborative - You collaborate readily and easily and are able to motivate multiple groups toward accomplishing a task
• Solution-Oriented - Ability to identify and creatively solve complex problems, including matters related to systems and sales processes
• Analytical - High degree of business acumen

Benefits

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program