Commercetools is hiring a
Senior Sales Operations Manager

Summary

The job description is for a Senior Sales Operations Manager role in a company that values meaningful change and community engagement. The role involves optimizing operational processes, acting as a strategic partner to front-line leadership, and supporting various projects and initiatives. The candidate should have 8+ years of sales operations experience, advanced skills in Google Sheets or MS Excel, and Salesforce.com experience.

Requirements

• 8+ years of sales operations, revenue operations or related experience, preferably with a scale-up technology company selling solutions and services in a recurring revenue business model
• Advanced skills in Google Sheets or MS Excel are essential, including advanced formulas, conditional formatting, pivot tables, and charting. Skills with VBA or macros are not required
• Salesforce.com experience, specifically with creating reports and dashboards, championing data quality, and opportunity hygiene

Responsibilities

• Continuously analyze and evaluate existing operational processes to identify opportunities for improvement
• Act as a strategic partner to front-line leadership, providing insights and guidance to align operational objectives with organizational goals
• Serve as the primary point of escalation and liaison between teams, facilitating issue resolution, promoting cross-functional collaboration, and ensuring seamless communication to drive effective problem-solving and maintain operational continuity
• Support strategic projects and initiatives, including forecasting, account planning, reporting, training programs, and other operational functions, to drive business growth, improve efficiency, and ensure successful execution of key objectives
• Act as an ad-hoc resource for managing strategic operational projects aimed at scaling and modernizing the organization, delivering innovative solutions that align with long-term business objectives and drive sustainable growth

Benefits

• Remote work is offered up to 60 days per year
• There is an open learning & development budget