Senior Salesforce Administrator

Summary

Join Whatnot, the leading livestream shopping platform, and become our next Salesforce Administrator for the Categories and Expansion team! This remote role involves supporting the development of our Salesforce instance, collaborating with various stakeholders, and managing automations, integrations, and data hygiene. You will provide frontline support to sales and launch teams, develop reports and dashboards, and ensure data integrity. The ideal candidate possesses 4+ years of Salesforce management experience in a SaaS or tech environment, strong declarative knowledge of Salesforce, and excellent communication skills. Whatnot offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• Have 4+ years of experience managing Salesforce in a SaaS or tech-driven environment
• Have strong declarative knowledge of Salesforce backend with a particular focus on flow automation builder
• Are an A+ communicator, always looping in impacted stakeholders and leadership prior to major deployments
• Have experience managing multiple 3rd party Salesforce integrations such as VOIP systems, data platforms, and other SaaS tools (e.g. Salesloft, Gong, Dialpad etc)
• Have experienced hyper growth, are comfortable with frequent change, and can implement with minimal oversight
• Have a demonstrated ability to solve problems using data and process improvements
• Have the ability to quickly digest the business needs of our stakeholders and apply deep knowledge of Salesforce to recommend and design solutions

Responsibilities

• Support development of Whatnot’s Salesforce environment, including integrations with internal tools, systems configuration and maintenance, notification announcements, environment refresh, and AppExchange products
• Manage configuration of Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications
• Provide frontline support to sales, account management, and launch teams—manage support requests and help troubleshoot issues, answer questions, and optimize their use of Salesforce
• Develop and maintain Salesforce reports and dashboards to provide insight into marketing and sales performance
• Develop guardrails to protect data hygiene
• Work closely with data teams to ensure fidelity and reliability of our data architecture for Salesforce products
• Work cross functionally with data and engineering teams to develop, manage, and update critical integrations
• Eliminate manual processes and bottlenecks to reduce user clicks in the platform
• Help support development of junior admins and analysts through peer coaching and project review

Preferred Qualifications

• Salesforce Certifications
• Advance Admin Certification
• Marketing Cloud Admin Certification
• Platform App Builder Certification
• Basic understanding of SQL and Apex languages

Benefits

• $110,000 - $155,000 / year + benefits + stock options
• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence