Senior Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting the sales of our Customer Workflows product. This role offers the chance to influence revenue growth for a key product line, working closely with sales, product management, and the executive team. You will lead discovery workshops, deliver product demonstrations, and address customer inquiries. Collaboration with colleagues to share best practices and provide product enhancement feedback is crucial. Staying updated on competitive analysis and supporting marketing initiatives are also key responsibilities. This position requires pre-sales solution consulting or sales engineering experience and experience with Customer Service, Customer Experience, workflow, Field Service, or BPM software.

Requirements

• 3-5 years of pre-sales solution consulting or sales engineering experience
• 1-2 years of experience with Customer Service, Customer Experience, workflow, Field Service or BPM software
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel, when we get back to face-to-face meetings
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

Responsibilities

• Work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business units
• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• Experience creating customer value across several customers in many industries