FullStory is hiring a
Senior Solutions Architect, Remote - United States

Summary

The role is for a Senior Solutions Architect who will lead customer-facing engagements, focusing on technical projects for strategic accounts. The position requires travel up to 25% of the time and can be performed remotely within the United States. The job posting highlights Fullstory's commitment to building a diverse community and offers various benefits such as remote work, flexible hours, health insurance, retirement benefits, paid time off, bonuses and incentives, professional development opportunities, wellness programs, family and parental leave, bereavement leave, miscarriage/pregnancy loss leave, and support for growing families.

Requirements

• Technical Expertise: Proven experience in technical solution design and troubleshooting
• Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels
• Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role
• Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce
• Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects

Responsibilities

• Act as the customer lead for Consulting Services engagements and serve as a trusted technical advisor
• Collaborate with customers on topics such as data management and architecture, performance optimization, insights development, third-party integrations and more
• Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
• Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings
• Tailor communications with customers to a wide range of technical expertise, and leverage this ability into developing relationships and encouraging Fullstory advocates
• Synthesize technical concepts into easy-to-understand guidelines or stories for both internal and customer audiences

Benefits

• Autonomy and flexibility
• Benefits
• Learning opportunities
• Productivity support
• Team events
• Paid parental leave
• Grow your family
• Bereavement leave
• Miscarriage/Pregnancy loss leave