Senior Solutions Architect

Summary

Join Classy's post-sales Technical Solutions Team as a Senior Solutions Architect! This hands-on role focuses on designing and implementing scalable solutions for nonprofit customers using Classy's software. You will bridge pre-sales and post-sales activities, ensuring smooth transitions and collaborating with various teams. Key responsibilities include pre-sales technical advisory, solution design and technical execution, customer engagement and implementation oversight, and continuous improvement. The ideal candidate possesses extensive experience in Salesforce administration and architecture, along with strong technical and communication skills. This is a remote position offering competitive benefits and growth opportunities.

Requirements

• 5+ years of relevant consulting or professional services experience designing technical solutions
• 4+ years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects
• 4+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls
• Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements
• Strong knowledge & experience with ReST APIs, JS, and implementing middleware
• Strong organizational skills
• Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively
• Able to take ownership of complex technical problems and drive them to resolution
• Ability to understand customer requirements and translate them into technical design
• Strong people skills to lead collaboration across functions and organizations
• Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions
• Experience working in direct client engagements and in project/cost estimation techniques
• Superior analytical, problem solving and critical thinking abilities
• Degree or equivalent relevant experience based on the core responsibilities of the role

Responsibilities

• Accelerate the sales cycle by addressing technical blockers and providing integration guidance early in the process
• Advise Solution Engineers on any additional technical discovery and feasibility assessments required during the sales process
• Collaborate with Solution Engineers on proof of concepts and prototypes to validate proposed architectures
• Provide clear solution recommendations, outlining trade-offs, technical constraints, and scalability considerations
• Design and scope healthy implementations for RFP’s and SOW’s
• Own the technical design and execution of customer solutions within the full Classy product suite, ensuring feasibility, scalability, and alignment with Classy’s platform architecture
• Translate business needs into clear, actionable technical requirements for implementation teams to build
• Create and document reusable solution patterns for common use cases (e.g., memberships, premiums, giving cart)
• Provide guidance on customer’s implementation of Classy’s Salesforce integration, ensuring plans adhere to Salesforce best practices for configuration, functionality, and performance optimization
• Design and lead discussions around Classy’s Salesforce integration architecture, focusing on technical and functional alignment with customer goals
• Serve as the primary technical resource during implementation, ensuring solutions are built according to specifications and best practices
• Act as a trusted advisor to customer technical teams, project managers, and implementation specialists
• Proactively identify and mitigate risks related to solution adoption and campaign launch
• Guide implementation teams in solving complex integration challenges and optimizing technical execution
• Develop, implement, and document Salesforce-specific integration frameworks and reusable assets to streamline campaign launch
• Provide technical feedback from real-world implementations to refine internal best practices and improve future solution designs
• Maintain expertise in Salesforce, enterprise SaaS ecosystems, and API-based integration frameworks
• Stay informed on emerging best practices, customer needs, and technology trends to continuously evolve solution approaches

Preferred Qualifications

• Experience in payment processing systems
• Experience with Zapier, Omatic, Microsoft Dynamics, Google Analytics/Tag Manager, or Blackbaud systems
• Experience with the nonprofit / fundraising industry

Benefits

• Competitive pay and comprehensive healthcare benefits
• Financial assistance for things like hybrid work, family planning, and commuting
• Generous parental leave
• Flexible time-off policies
• Mental health and wellness resources to support your overall well-being
• Learning, development, and recognition programs