Grafana Labs is hiring a
Senior Solutions Architect, Remote - Canada
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Summary
The job is for a Solutions Architect (ProServ) at Grafana Labs who will provide specialized consultation to customers to help them achieve their objectives using Grafana. The role involves managing the life-cycle of customer onboarding and adoption, delivering packaged training, and ensuring ongoing support to customers.
Requirements
- 5+ years of experience working on deployment teams, using project management techniques
- Direct experience with o11y
- Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
- A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
- Self-starter, adept at picking up new skills and technologies, and eager to break new ground
- Excellent communication skills to communicate with customers, partners, and internal members
- Vision to help us take our company to the next level
- *nix and Windows Server Administration
- Kubernetes (kubectl, Helm, Tanka preferred)
- Experience with Cloud Platforms - AWS, GCP, Azure
- Systems Architecture design
- Software Engineering experience and or ability to read code (GoLang/JS/TypeScript)
Responsibilities
- Manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features
- Deliver packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints
- Monitor support requests to identify any recurring issues, act as the voice of the customer, and work with our product teams to recommend changes and improvements to our products
Benefits
- In Canada, the base compensation range for this role is 165,000 CAD - 200,000 CAD. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process
- Benefits include equity, bonus (if applicable), and other benefits listed on our careers page
This job is filled or no longer available
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