Senior Solutions Architect

Summary

Join Pantheon's Technical Solutions team as a Solutions Architect and help our partners and customers build high-performing applications on the Pantheon platform. You will serve as the technical lead for cross-functional delivery teams, guiding complex application migrations from pre-sales to launch. Responsibilities include documenting architectures, coaching customer web teams, and acting as a technical resource for Customer Success Managers. You will work directly with multiple clients, building trusted relationships and resolving performance issues. This remote position is open to candidates in the US or Canada (Toronto or Vancouver). The ideal candidate possesses extensive experience in Drupal and WordPress development, performance analysis, and architectural guidance.

Requirements

• Bachelors of Computer Science or a related field, or equivalent experience
• 5+ years developing enterprise Drupal sites
• 2+ years experience developing WordPress sites
• 1+ years providing architectural guidance for WordPress and Drupal sites
• Extensive experience analyzing enterprise-grade WordPress/Drupal sites for performance issues on both the frontend and backend
• Experience building and running continuous integration systems for WordPress/Drupal sites
• Experience with architectural documentation and technical writing
• Proven ability to manage customer relationships, including escalations from customers who are frustrated with their experience to date

Responsibilities

• Guide migrations of complex Drupal and WordPress applications from the pre-sales stage all the way through to launch
• Serve as Technical Lead to a cross functional team with expertise in CDN configuration, content migrations, and application debugging
• Document complex architectures and development workflows. Coach customer web teams on ways to adopt those processes
• Be a Technical Resource for Customer Success Managers as they engage with customers on their application and WebOps challenges. This includes both internal discussions and customer-facing meetings to help ensure the customer is getting the most from their investment in Pantheon
• Work directly with multiple customers at a time, building and maintaining a trusted relationship with them
• Debug a site’s performance by analyzing a number of data sources and identifying connections that aren’t readily apparent
• Recommend standard solutions to resolve performance issues without help
• Work across the Organization to standardize solutions for common performance issues
• Help maintain custom solutions once implemented

Preferred Qualifications

• Experience developing with Node and Next.js
• Deep knowledge of the Pantheon platform and workflows (or other platforms in the Open Source community)
• Experience training other on technical topics

Benefits

• Industry-competitive compensation and equity plan
• Time off to recharge US: Flexible time off, sick days, and 13 paid holidays
• Canada: Paid time off (PTO), paid sick leave (PSL), and 11 paid holidays
• Comprehensive medical coverage: health, dental, vision
• Paid parental leave (plus fertility, adoption, and other family planning benefits)
• In-office workspace available in San Francisco (US) and Vancouver (Canada)
• Top-of-the-line equipment and tools
• Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
• Team-based and company-wide events and activities that inspire, educate, and cultivate