Remote Senior Solutions Delivery Consultant

Summary

Join a team that's redefining the future of customer experiences. As a Solutions Consultant at Nextiva, you'll be responsible for delivering amazing solutions to customers, working closely with sales and pre-sales engineers, and managing enterprise solutions projects. If you're passionate about successful customer outcomes, service, and project delivery, this might be the perfect role for you.

Responsibilities

• Work closely with sales and pre-sales engineers for completeness and accuracy of scoping and a clear understanding of customer requirements and value proposition
• Initiate and manage enterprise solutions Professional Services projects, ensuring the technical development/delivery, resourcing, and vendor management planning is in place, maintained, and accurate
• Gather and document business processes (existing and future) and well as participate in discovery and rapid design sessions
• Write specifications for desired solutions, configurations, and system integrations as needed
• Advise and consult clients on best practices for UCaaS/CCaaS processes, user interface, and architecture and assist technical consultants with architecting solutions, related customizations, workflows, and reports to model the client’s organizational processes and demonstrate the desired value proposition
• Responsible for the overall project management of the involved resources to ensure projects deliver the desired outcomes (schedule, costs, quality, resource management, and benefits) including scope and change requests, and maintaining appropriate project status data and time entry in PSA tools
• Maintain continuous communication with customer(s) while maintaining project schedules highlighting potential risks and bringing forward issues with optional resolutions
• Facilitate and lead weekly meetings, discovery, and design review sessions, demos, etc. as needed
• Responsible for ensuring that all delivery projects’ artifacts are in place and compliance with Nextiva’s delivery methodology
• Assist with demos, configurations, testing, and training as needed
• Stay up-to-date understanding of business processes, issues, and technology especially related to the operation of sales, marketing, and customer service departments within an organization