Senior Solutions Engineer

Summary

Join our team at Instructure as a Sr. Solutions Engineer (SE) and help guide prospective customers in their evaluation process of our Learning Platform. As an SE, you will be responsible for identifying deployment and technical issues, developing creative solutions, and establishing strong relationships throughout the sales cycle.

Requirements

• Applied understanding of teaching, instructional design, or education administration
• Technical understanding of education technology, web technology, systems integration, SaaS, student information systems, APIs, etc
• Fluency in Spanish and English required
• Excellent communication skills in speech and writing
• Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches

Responsibilities

• Present the Instructure Learning Platform as a product to all stakeholders
• Develop and deliver tailored product demonstrations
• Discover and analyse individual customer goals and challenges
• Analyse technical requirements in RFIs/RFPs
• Respond to functional and technical elements of RFIs/RFPs
• Convey customer requirements to leadership
• Successfully conceptualise and communicate about how products and services affect opportunities and sales exposure within an organisation
• Understand and document customer requirements to support a successful evaluation, proof of concept and implementation
• Track progress on projects through consistent record-keeping and knowledge-sharing
• Facilitate a successful transition as prospects become customers

Benefits

• Business travel insurance
• Contribution to your health and fitness/welfare
• Life insurance
• Tuition reimbursement