Juniper Square is hiring a
Senior Technical Consultant

Summary

The job is for a Senior Technical Consultant at Juniper Square, responsible for providing consultation and guidance to customers on software usage, process recommendations, and solution proposals. The role involves serving as a technical expert, designing an appropriate adoption plan, leading specific training for customers, partnering with team members across various departments, and collaborating cross-functionally with product development teams.

Requirements

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years relevant experience required with 1 year of technical consulting experience preferred
• Effective analysis, interpersonal, written and oral communication skills
• Must be able to communicate with others in a concise, persuasive and professional manner
• Led client-facing meetings and presentations with multiple attendees of various levels, including executives
• Must be creative and work well as a member of a team to drive decision making
• Ability to identify areas for improvement and propose solutions to generate efficiencies
• Performs under minimal supervision and can work independently

Responsibilities

• Design, develop and deliver solutions to customers during implementation and throughout the customer lifecycle
• Provide consultation and guidance to customers on software usage, process recommendations, and solution proposals
• Serve as a technical expert and maintain a deep understanding of customer behaviors, product functionality, and industry best practices
• Strategize and consult with customers to understand their motivations, business drivers, strategic goals, and desired business outcomes
• Design an appropriate adoption plan and execute in a timely fashion
• Structure and lead specific training for customers involving many users with varying skill sets and responsibilities
• Break down complex technical concepts for a wide audience of different stakeholders with a varying degree of technical expertise
• Partner with team members across Project Management, Customer Success, Service and Support to troubleshoot complex issues and drive successful outcomes for our customers
• Collaborate cross-functionally with product development teams to guide Juniper Square’s product roadmap that reflects the voice of our customers
• Work across the organization to create, document and maintain consistent messaging around product and procedural best practices

Preferred Qualifications

• Experience working with enterprise customers in the investment management industry preferred
• Technical experience working with API implementations preferred

Benefits

• Health, dental, and vision care for you and your family
• Life insurance and disability coverage
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• 401k retirement savings plan
• Healthcare FSA and commuter benefits programs
• Allowance to customize your work and technology setup at home
• Annual professional development stipend