Gympass is hiring a
Senior Zendesk Technical Consultant

Summary

Job Description: A Senior Zendesk Technical Consultant is sought for Wellhub's DOTS team in Brazil to manage and optimize platform configurations, create custom applications, develop integrations, and drive continuous improvement. The role requires a highly motivated Software Engineer with proven experience in integrating and configuring Zendesk.

Requirements

• As a highly motivated Software Engineer, you have a proven track record of success in integrating and configuring Zendesk
• You deliver robust solutions that streamline customer service operations and enhance user experience
• You can leverage Zendesk's capabilities and APIs to build custom applications and seamlessly integrate with critical systems
• In this role, you focus on Zendesk configurations, JScript app development, Zendesk Explore, SQL queries, and utilizing solutions from the Wellhub Tech Stack
• You will also primarily engage with JIRA as the task management solution, demonstrating proficiency in agile methodologies such as Scrum and Kanban to ensure continuous improvement and provide clear visibility into task progress
• You have a keen eye for product evolution, additionally, you demonstrate proactive problem-solving and utilize data analysis to drive improvements in customer experience and business growth
• As a collaborative and agile professional, you prioritize open communication, teamwork, and the mentorship of junior team members
• You excel in agile environments, prioritize customer satisfaction, and thrive in fast-paced settings
• You are proficient in troubleshooting complex issues, empathizing with end-users, and consistently prioritizing customer satisfaction
• Your ability to efficiently manage time and thrive in fast-paced environments is evident
• You possess advanced English language skills across writing, listening, and speaking areas
• Your educational background includes a Bachelor's degree in Computer Science, Information Technology, or a related field

Responsibilities

• Collaborate in managing and optimizing the platform's configurations, ensuring its performance and scalability
• Create tailor-made applications that add value and exclusive features to our Zendesk team
• Develop and maintain solid integrations with other systems, enhancing information exchange and agent efficiency
• Your expertise in troubleshooting and problem resolution helps minimize disruptions to business operations, enabling agents to work more productively
• Staying up to date on emerging technologies, Zendesk updates, and potential new integrations, industry trends, and identifying opportunities for innovation, and implementing new solutions to improve service delivery and support business goals
• Actively participate in the team's agile process, seeking constant improvements and driving value delivery
• Contribute to the Wellhub mission, ensuring that our work with Zendesk is always aligned to bring well-being to everyone

Benefits

• Health, dental, and life insurance
• Flexible work: flexible hybrid and full remote options, home office stipend, and a monthly flexible work allowance to help cover the costs of working from home
• Flexible schedule: flexibility to adjust working hours based on personal schedule, time zone, and business needs
• Wellhub: access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more
• Paid time off: vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• Paid parental leave: 100% paid parental leave to all new parents and extended maternity leave
• Career growth: outstanding opportunities for personal and career growth
• Culture: an exciting and supportive atmosphere with ambitious people from around the world!