Senior Technical Writer

Summary

Join CoinsPaid, a leading crypto payment solutions provider, and contribute to shaping the future of digital assets. We are a remote-first company with a global team, offering a dynamic and rewarding work environment. As a Technical Writer, you will create and maintain comprehensive documentation for our products and services. This role requires extensive experience in technical writing, API documentation, and user guide creation. We offer opportunities for career growth and advancement within a rapidly expanding company.

Requirements

• Minimum of 3+ years of experience in technical documentation
• Proven experience in writing user guides in explanatory and procedural styles for multiple audiences
• Excellent Knowledge of Microsoft Style Guide, Google Developer Style Guide, or similar
• Minimum of 1 year of experience in API writing, familiarity with API documentation tools
• Familiarity with OpenAPI standards
• Good knowledge of JSON and JAML
• Good knowledge of markdown or other markup languages
• Experience in writing release notes
• Experience in UX-writing
• Proficiency with managing Confluence content
• English not lower than C1 and higher
• Editing and proofreading experience
• Excellent communication skills, both written and verbal
• Critical thinking
• Must be a self-motivator who works well independently and in a team environment with little or no direct supervision
• Ability to influence and communicate effectively with both technical and non-technical people
• Ability to create a documentation strategy
• Ability to work within strict deadlines

Responsibilities

• Create, edit, and maintain procedural documentation including but not limited to user guides, step-by-step instructions, training manuals, and more
• Create, edit, and maintain technical documentation including but not limited to API documentation
• Create and send release notes to customers
• Create microcopy
• Work closely with writers, developers, product owners, business analysts, QA team, and others in an agile environment

Preferred Qualifications

• 1+ year of experience as a team leader
• Experience with Git
• Experience with Postman
• Experience with docs-as-code approach
• Experience with Mailchimp or Customer.io
• Expertise in the gambling, fintech, or cryptocurrency domains
• Ability to read and understand any programming language
• Example of user guides you've created
• Example of API documentation that you’ve created

Benefits

Opportunity for career growth, with the potential for the selected candidate to advance into a leadership role as a team leader