Senior Technical Writer

Summary

Join Chaos, the world’s largest 3D visualization software company, as a Senior Technical Writer based in Bulgaria with hybrid or remote work options. You will work closely with internal teams to understand Chaos products and create high-quality documentation, tutorials, and other content for Enscape. Responsibilities include analyzing existing content, maintaining the information architecture, supporting product releases, and researching user needs. You will need excellent written and communication skills, the ability to grasp complex technical concepts, and experience with Confluence. Knowledge of Chaos Enscape and other Chaos products is a plus. This role requires collaboration with multiple stakeholders and the ability to devise solutions for complex challenges.

Requirements

• Excellent written skills in English
• Ability to deliver high-quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable using various media
• Ability to navigate complex projects and processes, work with multiple stakeholders, and organize and/or delegate the tasks within the team
• Work with Confluence administration; test in staging and production environment Confluence updates for compatibility with macros and plugins
• Ability to devise solutions for a broad range of complex challenges, including platform-specific issues, guidelines for colleagues, team workflows, informational gaps, and the accessibility of documentation content
• Understand the origin, standards, and context of industry lingo (terminology), and stay updated with current and emerging technologies
• Excellent communication skills
• A strong team player

Responsibilities

• Work closely with internal teams to obtain an in-depth understanding of the functionality of Chaos products, their end-user workflows, and their documentation
• Produce high-quality, easy-to-understand documentation that meets applicable standards and is appropriate for the intended audiences of Enscape
• Create tutorials to help end users understand and use our products’ features
• Analyze existing and potential content, focusing on optimization and improvement
• Maintain the information architecture, observing the existing internal technical guide for both visual and logical organization of data; updating the technical guide with the newest workflows and requirements
• Support the product release cycle process on behalf of the documentation. This includes, but is not limited to: collaborating with all teams involved to stay up to date with the product development and the release process, updating the documentation, and preparing examples, tutorials, or scenes for the new features
• Research, gather, and analyze users’ opinions and needs from various CG channels to improve the documentation
• Work with and maintain the current documentation platform (Confluence)

Preferred Qualifications

• Knowledge and experience with Chaos Enscape is a strong advantage
• Knowledge of other Chaos products is a strong advantage
• Proven working experience in technical writing of software documentation is considered an advantage