Senior Technical Writer

Summary

Join ServiceNow as a Technical Writer and work closely with engineering and product management to create and maintain user-focused technical documentation for multiple product features or applications. You will provide input to shape future content strategy, contribute to the evolution of ServiceNow’s content development processes, and develop a strong understanding of the ServiceNow product ecosystem. The role requires experience in technical communication, DITA authoring, and working in a fast-paced software development environment. You will also demonstrate leadership by mentoring other writers and collaborating effectively with cross-functional teams. ServiceNow offers a competitive base pay, equity, variable compensation, and benefits including health plans, a 401(k) plan, ESPP, and flexible time away.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Understanding of content development life cycles and processes
• 4+ years work experience in technical communication
• Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Responsibilities

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs