Senior Technical Writer

Summary

Join ServiceNow as a Technical Writer and work closely with engineering and product management teams. You will plan, create, and maintain user-focused technical documentation for multiple product features or applications. Contribute to the evolution of ServiceNow’s content development processes and writing standards. Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of your specific product area and user base. Your responsibilities include shaping future content strategy and mentoring other writers. The role requires experience in technical communication, DITA authoring, and working in a fast-paced software development environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Understanding of content development life cycles and processes
• 6+ years work experience in technical communication
• Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Responsibilities

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support