Senior User Researcher

Summary

Join The New York Times as a Senior User Researcher and lead essential research projects for The New York Times Games. This remote-friendly position requires guiding a user-centered research approach, collaborating with various teams, recommending research methodologies, presenting findings, and managing research projects. You will need 4+ years of relevant research experience, experience with mobile app research, and strong communication skills. Preferred qualifications include expertise in design or user research, familiarity with 0-1 research methods, and experience researching digital games. The annual base pay range is between $105,000 and $115,000 USD. The New York Times is committed to diversity and inclusion.

Requirements

• 4+ years of professional experience conducting research and providing insights in a relevant field
• Experience conducting research and collaborating with teams on mobile applications or app development projects
• Experience presenting findings and creating clear, professional written communications tailored to diverse audiences
• Experience working in team environments, including responding to challenges, incorporating feedback, and adapting to evolving circumstances

Responsibilities

• Guide a user-centered research approach for specific Games squads, working with designers, product managers, developers, marketers, and other researchers
• Work with project team members to frame-up questions and to develop research proposals for solving them, with guidance from the Research Director
• Recommend, alongside the Games research team, the most appropriate methodologies for generating user insights, including participatory design, in-person and remote interviews, ethnographies, user-initiated feedback tools, card-sorting, surveys, and usability studies
• Make the case for research when applicable to inform decisions
• Present findings and research-backed, actionable recommendations to colleagues and senior management
• Manage research projects across an emerging Games squad to meet team goals
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world

Preferred Qualifications

• Expertise in design, product, or user research
• Familiarity with 0-1 research methods and processes
• Familiarity with quantitative research methods
• Experience researching digital games or gamified experiences

Benefits

Remote friendly position