Senior User Researcher

Summary

Join The New York Times as a Senior User Researcher and lead essential research projects for The New York Times Games. This remote-friendly position requires guiding a user-centered research approach, collaborating with various teams, recommending research methodologies, presenting findings, and managing research projects. You will work with designers, product managers, developers, and marketers to frame research questions and develop proposals. The ideal candidate possesses 4+ years of relevant experience, expertise in user research, and strong communication skills. The role involves presenting findings to colleagues and senior management, ensuring alignment with the company's journalistic values. The annual base pay range is between $105,000 and $115,000 USD.

Requirements

• 4+ years of professional experience conducting research and providing insights in a relevant field
• Experience conducting research and collaborating with teams on mobile applications or app development projects
• Experience presenting findings and creating clear, professional written communications tailored to diverse audiences
• Experience working in team environments, including responding to challenges, incorporating feedback, and adapting to evolving circumstances

Responsibilities

• Guide a user-centered research approach for specific Games squads, working with designers, product managers, developers, marketers, and other researchers
• Work with project team members to frame-up questions and to develop research proposals for solving them, with guidance from the Research Director
• Recommend, alongside the Games research team, the most appropriate methodologies for generating user insights, including participatory design, in-person and remote interviews, ethnographies, user-initiated feedback tools, card-sorting, surveys, and usability studies
• Make the case for research when applicable to inform decisions
• Present findings and research-backed, actionable recommendations to colleagues and senior management
• Manage research projects across an emerging Games squad to meet team goals
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world

Preferred Qualifications

• Expertise in design, product, or user research
• Familiarity with 0-1 research methods and processes
• Familiarity with quantitative research methods
• Experience researching digital games or gamified experiences