Senior UX Researcher

Summary

Join Squarespace as a Senior UX Researcher to lead and support research for Growth and Core Websites product teams. This hybrid role, based in NYC (2 days/week in office), involves a mix of exploratory user research and iterative product development. You will collaborate with product owners and cross-functional teams, presenting findings to leadership and influencing product roadmaps. The ideal candidate possesses 5-7 years of UX research experience, ideally in a SaaS company, and a deep understanding of UX research methodologies. You will be responsible for leading end-to-end research projects, mentoring others, and advocating for research within the organization. Squarespace offers a comprehensive benefits package including health insurance, retirement benefits, paid time off, parental leave, and various other perks.

Requirements

• 5-7 years of prior UX Research work experience, preferably at a SAAS company and digital experience. Previous education and training taken into consideration
• Deep understanding of UX/Design research methods, knowing when and how to apply different methods and customize them to teams’ needs and constraints
• Ability to independently create and lead mixed method research studies and also instruct Non-researchers on research fundamentals and best practices when conducting lightweight research
• Experience creating and owning research projects end-to-end and influencing product and teams’ directions
• Ability to provide focus and direction to multiple stakeholders when faced with ambiguity and technological constraints
• Basic familiarity with analytics and quantitative research and comfortability working alongside quantitative research partners

Responsibilities

• Work with a mix of highly collaborative and engaged product teams!
• Identify opportunities that inspire change within major areas of business while executing and informing research on a Group and team level
• Build and nurture partnerships with product managers, designers, data scientists, analysts, and engineers at all levels
• Lead end-to-end, high impact exploratory research while simultaneously teaching and helping cross-functional teams conduct lightweight research on their own
• Present to leadership and find compelling ways to illustrate research findings in order to influence stakeholders and product roadmaps
• Advocate for research within the organization and on your teams by guiding stakeholders toward the best areas of study, methodologies, and a shared understanding of our users
• Identify patterns in research happening across teams and establish core insights that impact ongoing prioritization

Benefits

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program (available January 2025)
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year!