Senior UX Researcher

Summary

Join Candidly, a leading AI-driven student debt and savings optimization platform, as a full-time Senior UX Researcher. Reporting to the Head of Design, you will collaborate with cross-functional teams to conduct research shaping platform development and innovation. You will design and execute primary research using various qualitative and quantitative methods, translating findings into actionable insights. The ideal candidate possesses 7+ years of UX research experience, expertise in various research methods, and exceptional communication skills. This role requires managing multiple projects, adapting to a fast-paced environment, and collaborating with diverse teams. You will help shape the product roadmap based on data-driven user insights, advocating for user-centric design and decision-making.

Requirements

• 7+ years of experience in UX research or a related field, working across the full research lifecycle (planning, execution, analysis, and presentation)
• Proven expertise in various research methods, including both qualitative and quantitative approaches
• Ability to work independently and autonomously in a remote setting, managing multiple projects with cross-functional stakeholders
• Experience in fast-paced, dynamic environments, with the ability to adapt and pivot research plans as needed
• Exceptional communication and storytelling skills, with the ability to synthesize complex research into digestible insights for diverse audiences
• Experience collaborating with design, product, and engineering teams to translate research into actionable design decisions
• Strong knowledge of usability principles and a passion for creating user-centric products
• Demonstrated ability to balance strategic thinking with detailed, hands-on research tasks

Responsibilities

• Collaborate closely with product, design, and business teams to identify research needs and areas of exploration
• Act as a thought leader for user research, consistently advocating for user-centric design and decision-making
• Design and execute end-to-end custom primary research using a variety of qualitative and quantitative methods (e.g., user interviews, usability testing, surveys, contextual inquiry, and analytics)
• Develop research plans to investigate both user behavior and attitudes, translating findings into actionable insights
• Manage and prioritize research projects, aligning with stakeholders across a fast-changing and often ambiguous environment
• Communicate research findings effectively to multiple teams and stakeholders, illustrating suggestions in compelling, creative formats
• Collaborate cross-functionally with product management, design, content strategy, engineering, and marketing teams to ensure that research insights fuel ideation and product development
• Generate insights that support ideation, design evaluation, and iterative improvements to the product
• Help to shape and drive the product roadmap based on data-driven user insights

Preferred Qualifications

• A strong passion for user advocacy and experience design, with an eye for performant designs and funnel optimization
• Self-motivated and collaborative, thriving in a fast-paced, cross-functional environment
• Experience in financial services, fintech, or financial wellness solutions, using behavioral economics to drive meaningful outcomes
• A love for innovation and curiosity about emerging UX trends and methodologies
• Experience with AI-driven products or platforms or LLMs is a plus