Senior UX Writer

Summary

Join Common App, a national non-profit organization, as a Senior UX Writer and contribute to a mission-driven team dedicated to improving the college admissions process. Reporting to the Senior Director of User Experience, you will lead the development and maintenance of user-friendly content across Common App products. Collaborate with designers, researchers, and product managers to craft compelling content that aligns with user needs and business objectives. This role requires a Bachelor's degree, 4-6 years of experience in UX writing, and proficiency in human-centered design methodologies. Common App offers a competitive salary, extensive benefits, and a virtual-first work environment.

Requirements

• Live in the United States
• Bachelor’s degree in Communications, English, UX Design, Human-Computer Interaction, or related field; or an equivalent combination of education and experience
• 4-6 years of experience in UX writing, content design, or related fields
• Highly proficient in human-centered design methodology and application and usability best-practices specifically in content development and editing
• Extensive experience in creating clear, concise, and user-friendly copy for a variety of audiences and experiences
• Exceptional communication, active listening, presentation, interpersonal, and analytical skills including the ability to communicate complex concepts clearly and collaboratively across different audiences and varying levels of the organization
• Proficient in design and documentation tools such as Figma, FigJam, Google Docs, Confluence etc. for creating content and collaborating with stakeholders
• Ability to juggle and prioritize the demands of multiple projects, deadlines, and assignments without sacrificing the quality of work
• Deep knowledge of and commitment to accessibility best practices, including Section 508 guidelines and WCAG specifications
• Ability to put aside personal opinions and biases to understand and achieve actual user needs/desires
• Ability to remain level-headed and exercise good judgment when under pressure
• Ability to work effectively both as an individual contributor and as part of a diverse, virtual team

Responsibilities

• Lead, develop, and maintain user-friendly, intuitive content across Common App products
• Work collaboratively across the organization with designers, researchers, product managers, and other stakeholders to craft compelling, human-centered content that enhances user experience and engagement
• Help drive the tone, language, and content optimization that aligns with both user needs and business objectives, ensuring consistency, clarity, and usability in all deliverables

Preferred Qualifications

• Experience working in higher education or on student-related digital products
• Knowledge or experience using generative AI to support UX writing and design processes
• A passion for higher education is a plus

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day
• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• Additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account