Remote Service Operations Specialist

Summary

Join Pragma's remote-first team as an engineer with expertise in AWS and cloud-based systems for live-service games. You'll maintain, administer, and build infrastructure resources, work with game studios, and participate in on-call rotations.

Requirements

• Experience using AWS to construct distributed, highly scalable systems
• Understands the development process and deployment pipelines of games, such as content, online services, game clients and game servers
• Experience with minimizing cost and complexity of hosted infrastructure
• Has considerable experience responding to live operations incidents; both in order to support return to service, and also participating in root cause analysis to help identify solutions to prevent the same incident from happening in the future
• Experience integrating/maintaining APIs/SDKs to remote applications, especially game platforms

Responsibilities

• Evaluate, maintain and improve the automated infrastructure tooling needed to support game studios to ensure stability, scalability, and high availability
• Deploy and configure the pragma platform in support of game studio needs
• Work with game studios to solve or advise infrastructure specific issues
• Develop runbooks and documentation to support training on the tools, services and processes used to operate the platform
• Pair program with infrastructure engineers to support the improving and creating new tools, including infrastructure management, build, deploy, and access management solutions
• Participate in live support on-call alongside the infrastructure and product engineering teams, including after-hours support for live games

Benefits

• A remote-first work environment with semi-annual in-person meetups
• Competitive pay
• 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents
• 401(k) retirement plan with company match
• Flexible vacation
• Remote friendly perks
• Paid parental and family care leaves
• Long term and short term disability