Setup Operations Manager

Summary

Join Check's Setup Operations team as a Manager and lead a high-performing team responsible for guiding new customers through their initial payroll processes. You will scale processes, enhance customer engagement, and optimize partner implementations. This role demands precision, professionalism, and exceptional service delivery. You will champion partner needs, drive continuous process improvement, and foster cross-functional collaboration. The ideal candidate possesses 5+ years of management experience in payroll or enterprise-level implementations, a strategic mindset, and strong leadership and communication skills. Check offers a comprehensive benefits package including health insurance, paid parental leave, flexible PTO, and a 401k.

Requirements

• 5+ years of management experience, with a proven track record of empowering teams to thrive in fast-paced, ever-evolving environments
• Experience in payroll or enterprise-level implementations, with a strong ability to drive operational improvements that have measurable impact
• Proven ability to lead and inspire cross-functional teams, working seamlessly with Operations, Product, Engineering, and Partner Success to align and execute strategic goals
• Strategic mindset, passionate about scaling operations and optimizing processes to deliver solutions that align with company-wide objectives
• Data-driven decision maker, using insights and metrics to measure success, refine strategies, and identify opportunities for continuous improvement
• Empathetic leader and communicator, excelling in project management by prioritizing and delivering complex projects on time, while fostering collaboration and building strong relationships across teams
• Partner-focused, committed to providing an exceptional, seamless experience for partners and ensuring their success throughout the implementation process
• Willingness and ability to attend our annual 3-day company offsite in the fall

Responsibilities

• Lead and Mentor the Setup Team: Oversee a high-performing team managing multiple payroll implementation projects, ensuring timely, high-quality delivery
• Advocate for Partners: Champion partner needs in company-level strategic conversations and decisions
• Drive Continuous Process Improvement: Refine processes, documentation, and tools to enhance team efficiency and scalability while maintaining a high bar for quality
• Champion Cross-Functional Collaboration: Partner with internal teams (Partner Success, Product, Engineering) to streamline workflows and enhance the partner setup experience
• Foster a Feedback-Driven Culture: Encourage continuous, constructive feedback and coaching to unlock individual and team growth
• Enhance Engagement: Develop strategies to improve partner and customer engagement, ensuring seamless onboarding and successful payroll implementations
• Optimize Operational Efficiency: Monitor and improve team performance against key metrics, ensuring SLAs are met and operational goals are achieved
• Resolve Complex Issues: Lead the resolution of complex payroll scenarios, serving as an escalation point for both the team and customers

Benefits

• Company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage
• Stock options
• Flexible PTO and sick leave
• 16 weeks of fully paid parental leave for all new parents
• Flexible return-to-work
• 9 annual holidays
• A 401k retirement plan
• A $100 monthly stipend for home internet and mobile phone expenses