Sales And Success Operations Manager

Summary

Join Qoria, a global leader in child digital safety technology, as a Customer Success Operations Administrator. This crucial role optimizes sales and customer success processes through CRM administration, project management, process improvement, and cross-functional collaboration. You will oversee CRM systems, train teams, analyze data, and develop workflows to streamline sales and customer success cycles. The ideal candidate possesses strong communication, problem-solving, and organizational skills, along with experience using HubSpot. This role offers opportunities for career growth and the satisfaction of contributing to a meaningful mission.

Requirements

• Experience of using Hubspot
• Vision - the ability to set strategy, see future challenges and pivot as required
• Very high level of business acumen
• Grit and tenacity
• A desire for accurate CRM reporting
• Ability to problem solve and investigate systems to provide solutions and answers
• Excellent communication and presentation skills
• Ability to quickly build relationships
• Strong negotiation skills in order to realise the best commercial outcome for the Company
• Organisational and time management skills
• Ability to work and thrive in a high activity and competitive environment
• Ability to work around problems and find solutions

Responsibilities

• Oversee the usage and maintenance of the CRM system to ensure accurate and up-to-date data
• Customise the CRM system to align with sales and customer success requirements
• Oversee other systems to support customer success and sales: Which carries out ongoing risk analysis of customers in order to drive satisfaction and retention
• Train sales and success teams on CRM best practices and data entry
• Oversee the dashboards & reporting to support Regional Operations manager report on sales and renewals forecast in the business
• Delivering effect change within the organisation & delivering in collaboration with stakeholders
• Identify and manage project risks and develop risk mitigation strategies
• Identify areas for process improvement and implement best practices for future projects
• Establish and maintain effective communication channels with project stakeholders
• Provide regular project updates and reports to stakeholders, ensuring transparency
• Address stakeholder concerns and manage expectations throughout the project
• Collaborate with different departments (e.g., Marketing, Support, Projects, Product, Finance, Operations, Project Management ) to align goals and initiatives
• Facilitate effective communication between sales and other teams to ensure smooth operations
• Provide sales and success teams with tools, resources and dashboards to enhance their effectiveness
• Analyse data and performance metrics to identify areas for improvement for the teams
• Develop and implement processes and workflows to streamline the sales/success cycles
• Keep up to date with industry trends, best practices, and advancements in sales and customer success

Benefits

• Employee Share Scheme
• Additional leave days
• Flexibility