Sales and Success Operations Manager

Summary

Join us in our mission to create solutions that help keep children safe online. The role of an ANZ Sales and Success Operations Manager is crucial for optimising sales and customer success processes.

Requirements

• Vision - the ability to set strategy, see future challenges and pivot as required
• The ability to manage & inspire a team to deliver exceptional results
• The capability to engage, influence and inspire the Leadership team
• A myopic customer centric perspective
• Very high level of business acumen
• Grit and tenacity
• A desire for accurate CRM reporting
• Ability to problem solve and investigate systems to provide solutions and answers
• Excellent communication and presentation skills
• Ability to quickly build relationships
• Strong negotiation skills in order to realise the best commercial outcome for the Company
• Organisational and time management skills

Responsibilities

• Oversee the usage and maintenance of the CRM system to ensure accurate and up-to-date data
• Customise the CRM system to align with sales and customer success requirements
• Oversee other systems to support customer success and sales: Which carries out ongoing risk analysis of customers in order to drive satisfaction and retention
• Train sales and success teams on CRM best practices and data entry
• Oversee the dashboards & reporting to support Regional Operations manager report on sales and renewals forecast in the business
• Delivering effect change within the organisation & delivering in collaboration with stakeholders
• Identify and manage project risks and develop risk mitigation strategies
• Identify areas for process improvement and implement best practices for future projects
• Establish and maintain effective communication channels with project stakeholders
• Provide regular project updates and reports to stakeholders, ensuring transparency
• Address stakeholder concerns and manage expectations throughout the project
• Collaborate with different departments (e.g., Marketing, Support, Projects, Product, Finance, Operations, Project Management ) to align goals and initiatives
• Facilitate effective communication between sales and other teams to ensure smooth operations
• Provide sales and success teams with tools, resources and dashboards to enhance their effectiveness
• Analyse data and performance metrics to identify areas for improvement for the teams
• Develop and implement processes and workflows to streamline the sales/success cycles
• Keep up to date with industry trends, best practices, and advancements in sales and customer success

Benefits

• Employee Share Scheme
• Additional leave days