SharePoint Admin

Summary

Join our team as a contract Information Architect/Knowledge Base Administrator to optimize our digital content ecosystem. You will curate, organize, and manage digital documents and knowledge assets across Confluence and SharePoint, primarily serving our Professional Services organization. Key responsibilities include designing intuitive information architecture, migrating and consolidating content, developing documentation standards, creating metadata frameworks, optimizing user experience, implementing content governance, providing user training, and generating usage reports. You will collaborate with Professional Services teams and troubleshoot technical issues. This is a remote position, preferably for offshore candidates, requiring availability during North American Eastern Standard Time business hours.

Requirements

• Proven experience (3+ years) administering and configuring Confluence and SharePoint environments
• Strong English language proficiency, both written and verbal
• Excellent organizational skills with keen attention to detail
• Experience developing and implementing information architecture principles
• Ability to work independently with minimal supervision
• Strong analytical and problem-solving capabilities
• Experience working with Professional Services teams or similar stakeholder groups
• Confluence administration certification or equivalent practical experience
• SharePoint administration skills including site collection management, permission structures, and content types
• Understanding of content migration tools and processes
• Familiarity with HTML, CSS, and basic scripting for content customization
• Experience with search optimization and taxonomy management
• Knowledge of documentation and knowledge management best practices

Responsibilities

• Design and implement a coherent, intuitive information architecture across Confluence and SharePoint platforms that makes content easily discoverable
• Identify redundant, outdated, or trivial content and execute a plan to consolidate or archive materials as appropriate
• Develop and enforce documentation standards, templates, and style guides to ensure consistency across knowledge repositories
• Create and maintain robust metadata frameworks and taxonomies to improve searchability and content relationships
• Optimize navigation paths and search functionality to enhance the user experience and reduce time spent searching for information
• Implement governance processes for content creation, review, and retirement to maintain quality and relevance
• Provide guidance and best practices to content contributors to ensure adherence to established standards
• Monitor usage patterns and generate insights to drive continuous improvement of knowledge resources
• Collaborate with Professional Services teams to understand their knowledge needs and tailor solutions accordingly
• Troubleshoot and resolve technical issues related to the knowledge management platforms

Preferred Qualifications

• Previous experience working in a professional services or consulting environment
• Experience with related tools such as Jira, Microsoft 365 suite, or other knowledge management systems
• Understanding of ITIL or other service management frameworks
• Background in technical writing or documentation
• Experience working in global, distributed teams