Soc Support Specialist

Summary

Join Huntress, a fully remote cybersecurity company, as an entry-level Security Operations Center (SOC) Support Specialist! You will act as a liaison between partners/customers and the SOC team, providing exceptional customer support via phone, email, and chat. This role requires excellent communication and problem-solving skills, along with a passion for cybersecurity. You will address partner security concerns, troubleshoot product issues, and collaborate with internal teams. Huntress offers a competitive salary, bonus, equity, and a comprehensive benefits package including generous PTO, parental leave, and various other perks. The position is remote, but requires being located in the Eastern time zone and working Tuesday through Saturday.

Requirements

• Must be located in the Eastern time zone and be able to work Tuesday through Saturday
• Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
• Exceptional communication and interpersonal skills
• Remain calm and empathetic when supporting partners through security incidents
• Strong ability to prioritize daily tasks
• Enthusiasm for working collaboratively and making a meaningful contribution to a successful team
• Embraces change and excels in evolving environments
• Not afraid to ask questions
• Strong self-awareness and the ability to work independently

Responsibilities

• Provide exceptional customer support via phone, email, and chat
• Address partner security concerns with timely and informative responses
• Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information
• Lead calls with partners, facilitating communication and collaboration with the SOC team
• Troubleshoot product issues and provide support for other product-related requests as needed
• Collaborate effectively with internal teams to ensure customer satisfaction
• Advocate for partner needs and provide feedback to the relevant internal teams
• Contribute to the development of knowledge base articles and other support resources

Preferred Qualifications

• MSP or Help Desk Experience
• Microsoft 365/Entra Experience
• Basic understanding of Networking
• Basic understanding of SIEM tooling

Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth