Soc Support Specialist

Summary

Join Huntress, a fully remote cybersecurity company, as an entry-level Security Operations Center (SOC) Support Specialist! Based remotely in the UK, you will act as a liaison between partners/customers and the SOC team, providing exceptional customer support via phone, email, and chat. You will address security concerns, explain complex concepts clearly, and collaborate with internal teams. This role requires excellent communication and problem-solving skills, a passion for cybersecurity, and the ability to work independently. Huntress offers a competitive salary, bonus, equity, and a comprehensive benefits package including remote work, generous leave, and professional development opportunities.

Requirements

• Must be located in the UK or Ireland and be able to work Tuesday through Saturday
• Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
• Exceptional communication and interpersonal skills
• Remain calm and empathetic when supporting partners through security incidents
• Strong ability to prioritize daily tasks
• Enthusiasm for working collaboratively and making a meaningful contribution to a successful team
• Embraces change and excels in evolving environments
• Not afraid to ask questions
• Strong self-awareness and the ability to work independently

Responsibilities

• Provide exceptional customer support via phone, email, and chat
• Address partner security concerns with timely and informative responses
• Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information
• Lead calls with partners, facilitating communication and collaboration with the SOC team
• Troubleshoot product issues and provide support for other product-related requests as needed
• Collaborate effectively with internal teams to ensure customer satisfaction
• Advocate for partner needs and provide feedback to the relevant internal teams
• Contribute to the development of knowledge base articles and other support resources

Preferred Qualifications

• MSP or Help Desk Experience
• Microsoft 365/Entra Experience
• Basic understanding of Networking
• Basic understanding of SIEM tooling

Benefits

• 100% remote work environment - since our founding in 2015
• New starter home office set up reimbursement (£392)
• Generous personal leave entitlements
• Digital monthly reimbursement (£91)
• Travel to the US 1-2 times/year for various company events
• Pension
• Access to the BetterUp platform for coaching, personal, and professional growth
• Bonus and equity
• This role may be eligible for on-call/call-in pay in addition to base pay