Social & Texting Team Lead

Summary

Join Middle Seat's social media and texting teams as a leader, managing digital strategists and ensuring high-quality, efficient work. You will oversee client social media accounts and texting programs, crafting and implementing strategies, and developing reporting systems. This role demands prior management experience, social media and texting expertise, excellent communication, and strong client management skills. The position offers competitive salaries and benefits, including health insurance, retirement plans, paid time off, and professional development opportunities. Middle Seat works exclusively with progressive organizations, providing a values-driven work environment. This is a non-union position.

Requirements

• Minimum 1 year experience managing
• Minimum 5 years experience in professional social media and/or peer-to-peer texting strategy for political clients
• Excellent verbal and written communication skills
• Demonstrated aptitude in leadership, management, and collaboration
• Strong organizational and time management skills
• Excellent attention to detail
• Curiosity as it relates to the social media discipline, as well as media and fundraising work
• Ability to manage clients autonomously
• Ability to write for various social media platforms
• Writing is almost entirely free of errors
• Ability to adeptly adapt writing to conform to client voices and perspectives
• A desire to play a leading strategic role in social media for major political campaigns, nonprofits, and causes
• A desire to play a leading strategic role in helping to grow Middle Seat’s social media vertical and team
• Strong attention to detail
• Remarkable integrity and discretion

Responsibilities

• Team Management
• Accountable for a team of social media & texting strategists
• Delegate, train, and provide feedback for your team members toward
• Managing, maintaining, improving, and optimizing client social media accounts and text messaging programs
• Crafting and implementing social media and texting strategies
• Developing timely, accurate, and tailored systems of reporting to convey performance to clients
• Maintaining a responsive posting schedule attuned to breaking news and significant events
• Researching issues relevant to our clients in order to identify salient topics and content
• Producing compelling, on-brand graphics to accompany social media content
• Engaging in rigorous and regular testing across types of message, media on messages, landing pages, and creative
• Manage a team budget for overhead and staffing, with guidance and oversight of the controller
• Guide team members to identify and work toward professional development goals, including
• Providing periodic performance reviews for all staff
• Providing ongoing feedback and performance management
• Implementing comprehensive onboarding and owning training process
• Engaging in continuous training for team members with the latest industry knowledge and best practices
• Train new managers within the department
• Manage department meetings, define and communicate team goals, and keep team informed about company-wide processes, policies, and priorities
• Act as ambassador for the department to other teams
• Other responsibilities as requested
• Client Work
• Establish and oversee best practices, systems, and processes for the social media and texting team team that
• Meets high standards for innovation, accessibility, communication, collaboration, and efficiency
• Delivers work to clients on time and of an exceptional quality
• And incorporates feedback from and delegates to managers on the team
• Step in to provide strategic support for staff and solutions to clients as needed
• Serve as first touch point for new Social Media or Texting clients, ensuring their onboarding is set up for success
• Serve as a backup for direct reports and provide client coverage as needed
• Remain plugged in to political news, overall trends in progressive politics, and social media & fundraising trends
• Managing and interfacing with clients directly (potentially including Members of Congress, Senators, and other major figures)
• Develop systems of reporting to convey social media and texting performance to clients
• Work with comptroller and staff to oversee texting budgeting, including providing checks on invoices for P2P per text, maintaining a flawless texting escrow, and ensuring product lines are paid correctly
• Provide constructive feedback and creative direction to social media team members to ensure that best practices are maintained
• Oversee the firm’s social media accounts and delegates to ensure content is generated for those accounts
• Manage vendor relationships for social platforms, broadcast platforms, and mobile number brokers and manage documentation on vendor offerings
• Other responsibilities as requested
• Business Development
• Pitch prospective clients (and upsell existing clients) on social media and texting work
• Attend new business meetings to assess needs, budget, and fit for potential social media retainers, texting products, and projects
• Oversee P2P list rental programs through internal Middle Seat products
• Develop strategies for packaging social media and texting services to clients, expanding to new services (i.e. influencers, P2P list rentals, etc.) with the help of management when appropriate
• Onboard new clients and provide team members with relevant information and guidance to execute new work
• Work collaboratively with leadership team members on full-service proposals when needed
• Ensure sales and marketing materials for social media and texting work are maintained in adherence with established company processes
• Provide final check on social and texting scopes of work and pricing
• Other responsibilities as requested

Benefits

• Salary between $90,000 and $105,000
• 100% premium coverage for health, dental and vision
• Zero deductible health plan
• Profit-sharing plan: share in the growth and success of Middle Seat
• Mobile phone reimbursement up to $50 per month
• One Medical health service: video call or chat with doctors, no wait-time appointments
• Health Advocate: the nation’s leading healthcare advocacy and assistance company
• 6% employer match on your 401k retirement account
• 20 paid vacation days off, plus your birthday and your Anniversary at Middle Seat
• Unlimited sick leave
• Commuter benefits for public transportation
• Office Space (WeWork, etc) Stipend for Remote Employees
• 12 weeks of paid leave for new parents
• $100 monthly student loan reimbursement
• $350 monthly mental health benefit
• $1,000 annual professional development reimbursement