Software Training Consultant I

Summary

Join ConnectWise as a Software Training Consultant and lead the design and delivery of engaging online and in-person training materials for our industry-leading software products. Partner with cross-functional teams to ensure educational resources remain current and effective for our partners. This role requires experience with ConnectWise PSA and involves approximately 5-6 business trips per year. You will create presentations, teach, and continuously learn. If you thrive in a dynamic environment and enjoy sharing your knowledge, apply today!

Requirements

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
• Strong presentation skills
• Strong communication skills, both written and verbal
• Strong analytical and problem-solving skills, with ability to synthesize information for technical and nontechnical audiences
• Ability to work constructively and independently in a fast paced, multi-tasking environment
• Ability to interact positively and openly with peers, leadership, and external business contacts
• Experience with ConnectWise PSA is required

Responsibilities

• Provides support to the Technical Training teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Handles the releases and features of platforms that are used to update appropriate educational assets and documentation
• Prepares and delivers content in office and at partner-facing events
• Creates and presents informative, interactive webinars for internal and external resources
• Assists in documentation content creation when necessary
• Collaborates with the education team to create asynchronous assets (eLearning materials, how-to videos, blueprints, etc.) to facilitate partner learning
• Resolves or coordinates the resolution of complex problems in a flexible and logical manner
• Synthesizes information from partners and colleagues effectively to make timely decisions and recommendations

Preferred Qualifications

0-10% travel may be required

Benefits

Onsite/Hybrid/Remote depending on location