Software Training Consultant I

Summary

Join Modernizing Medicine (ModMed) as a Training Consultant Level 1 - Ophthalmology! This role involves training clients on medical software using various methods, ensuring timely project completion, and collaborating with other departments. You will leverage your medical knowledge and training skills in a fast-paced healthcare IT environment. The position requires strong communication, problem-solving, and time management skills, along with experience in software training and medical practice. ModMed offers a competitive benefits package including comprehensive medical, dental, and vision benefits, 401(k) matching, generous paid time off, life and disability insurance, professional development opportunities, and more.

Requirements

• Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends
• 2+ years experience in software training, implementation, and/or relevant medical practice experience
• Demonstrates good problem-solving skills and effective decision-making abilities
• Possesses excellent written and verbal communication skills
• Empathetic communicator with a consultative approach - able to see things from another person’s point of view
• Ability to work independently as well as part of the training team
• Positive and personable attitude with a customer service focus
• A professional, patient, and balanced approach to handling difficult customer situations
• Able to establish and maintain effective communication and relationships with customers and teammates
• Takes initiative in goal fulfillment and deadlines
• Excellent time management and organizational skills
• Basic knowledge of Apple products including Mac, iPad, and iPhone
• Ability to easily learn new software
• Detail-oriented

Responsibilities

• Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques
• Establish rapport; gain and maintain credibility with diverse audiences
• Report software improvements and enhancements to software engineers
• Help our clients adopt best practices in using our solution to manage their practice
• Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
• Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
• Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
• Record details of client feedback through the training process
• Contribute to the creation of training resource material
• Maintain certification of 80% or higher on all application material and quizzes

Preferred Qualifications

Experience in Ophthalmology practice a plus

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters