Software Training Consultant I

Summary

Join Modernizing Medicine (ModMed) as a Training Consultant 1 - Podiatry and contribute to our mission of improving healthcare through innovative software. You will train clients on our proprietary medical software using various methods, ensuring effective adoption and positive client experiences. This role requires strong communication, problem-solving, and medical knowledge, along with the ability to travel extensively. ModMed offers a comprehensive benefits package including health insurance, retirement plan, paid time off, and professional development opportunities. The ideal candidate possesses 2+ years of experience in software training and/or relevant medical practice experience, preferably in podiatry. This is a fast-paced, rewarding opportunity to make a real difference in healthcare.

Requirements

• Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends
• 2+ years experience in software training, implementation, and/or relevant medical practice experience
• Demonstrates good problem-solving skills and effective decision-making abilities
• Possesses excellent written and verbal communication skills
• Empathetic communicator with a consultative approach - able to see things from another person’s point of view
• Ability to work independently as well as part of the training team
• Positive and personable attitude with a customer service focus
• A professional, patient, and balanced approach to handling difficult customer situations
• Able to establish and maintain effective communication and relationships with customers and teammates
• Takes initiative in goal fulfillment and deadlines
• Excellent time management and organizational skills
• Basic knowledge of Apple products including Mac, iPad, and iPhone
• Ability to easily learn new software
• Detail-oriented

Responsibilities

• Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques
• Establish rapport; gain and maintain credibility with diverse audiences
• Report software improvements and enhancements to software engineers
• Help our clients adopt best practices in using our solution to manage their practice
• Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
• Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
• Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
• Record details of client feedback through the training process
• Contribute to the creation of training resource material
• Maintain certification of 80% or higher on all application material and quizzes

Preferred Qualifications

Podiatry experience preferred

Benefits

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters