Remote Solution Delivery Manager

Summary

Join Notable's Solutions Delivery Team as we revolutionize the healthcare industry with intelligent automation. As a key player in our team, you'll lead software implementation and service transformation for our customers, driving growth without hiring more staff. With a focus on innovation and customer satisfaction, you'll work closely with talented colleagues to set a new standard for healthcare.

Requirements

• Experience with enterprise software workflow design, technical project management, configuration, tech consulting or similar
• Knowledge of health system technology a plus (EHRs, various integrated point solutions)
• Ability to translate customer needs into achievable goals & impact drivers
• Translate and present technical concepts to a variety of audiences from technical to operational to executive
• Flexibility to travel up to 40% for customer and company meetings
• Passion for solving challenging problems through technology
• Ability to think critically and logically and configure workflows using a no-code admin console
• Thrive in an autonomous role in a dynamic, collaborative, and fast paced environment
• Enjoy working with internal R&D teams and external customer facing teams to solve cross-functional problems

Responsibilities

• Lead internal and external kickoffs to understand partner strategy and align program goals
• Tailor the best practice implementation plan template to the relevant products and customer context
• Ensure EHR access for successful job execution, collaborating with Product Delivery Lead
• Conduct Workflow Discovery, recommend design choices, and configure Notable platform accordingly
• Collaborate with Product Operations and Delivery Leads for thorough testing of workflows and jobs
• Facilitate smooth introduction to Notable Support processes and identify staff for training
• Lead weekly internal and external huddles to discuss progress, achievements, and critical next steps
• Publish concise weekly project status reports and escalate risks/blockers to Team Lead with actionable recommendations
• Walk the halls at your customers to build deep understanding of their context and strong working relationships