Solution Sales Executive - Customer Workflows

Summary

Join ServiceNow as a Solution Sales Executive and oversee the market success of our Customer Workflows products, built on our leading Service Management platform. Support territory strategy and planning, provide input to account planning, and ensure alignment with Now Value principles. Help customers envision the value of digital transformation, collaborate with the account team, and coach AEs and ADRs on specialty solutions. Customize responsibilities to territory needs, champion diversity and inclusion, and leverage your experience with AI integration in work processes. This role requires 5+ years of experience in specialty solutions ROI and experience as an AE or in a similar sales role. Travel is required (30-50%).

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

Responsibilities

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment