Anomalo is hiring a
Solutions Delivery Manager

Summary

Join Anomalo as a Solutions Delivery Manager and manage the deployment, onboarding, and adoption of Anomalo for a portfolio of customers. Serve as the primary post-sales point of contact, providing technical guidance and support across all phases of the customer journey.

Requirements

• 5+ years of experience in a Technical Solutions Delivery role (or similar capacity), managing customer accounts and/or technical delivery projects in enterprise software
• Enterprise software industry experience in data management, data integration, data warehousing, ETL/ELT, AI/ML or other surrounding data markets
• Customer centric and have a customer-first mindset and approach to all interactions
• Strong communication skills across technical, non-technical and Executive audiences
• Thrive in an ambiguous environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical

Responsibilities

• Own a portfolio of global customer accounts, serving as the primary post-sales point of contact, providing technical guidance and support across all phases of the customer journey
• Develop customized deployment and enablement plans that align with each customer’s specific needs and objectives
• Serve as the initial point of contact for customer inquiries and issues related to the Anomalo software, ensuring prompt and effective resolution and maintaining high levels of customer satisfaction
• Track and report on overall customer health, delivering frequent updates to key stakeholders across the company
• Collaborate closely with Sales to identify and execute on expansion opportunities
• Deliver proactive support to drive adoption through regular office hours, product feature reviews and quarterly technical health audit

Preferred Qualifications

• Foundational knowledge in cloud computing, ETL concepts and workflows, and SQL
• Experience troubleshooting SaaS and full stack applications, APIs, and associated infrastructure for Enterprise-size companies
• Successfully managed cases throughout the entire support lifecycle, from triage and reproduction to writing bug reports for engineering and case resolution
• Experience managing multiple tasks and seamlessly shifting between diverse contexts, demonstrating the ability to stay organized, prioritize effectively, and maintain high productivity in dynamic work environments

Benefits

• Unlimited time off
• Comprehensive medical, dental, and vision insurance plans
• Fertility and family planning coverage
• Mental health and wellness coverage
• Quarterly offsites in exciting destinations to spend time with your colleagues
• 16 weeks of parental leave, during which you will receive your full pay
• Life insurance and a 401(k) plan