Solutions Engineer

Summary

Join D2L's Talent Acquisition team as a Solutions Engineer! This role involves developing and delivering engaging product demos and presentations, supporting the sales process, and aligning client needs with D2L solutions. You will analyze RFPs, conduct needs analysis sessions, and provide feedback to product management. The ideal candidate possesses 2-5+ years of experience using ed tech in a K-12 setting, strong presentation and communication skills, and a passion for educational technology. Travel is expected (20-50%). D2L offers a competitive salary and benefits package.

Requirements

• 2-5+ years of experience using ed tech in a K-12 setting (e.g. Educator or LMS Administrator)
• Passion and interest in K-12 education and educational technology
• Knowledge and experience with learning management systems and other educational technology
• Understanding of the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems
• Strong drive to achieve results
• Organization and analytical skills and flexibility to handle a variety of incoming requests from complex solutioning to 'grunt work
• Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
• Excellent presentation skills with the ability to speak with confidence to a variety of audiences, effectively articulating technical concepts in a meaningful way in an ‘expert’ capacity
• Highly engaging communication skills, both in person and virtually
• Excellent writing and comprehension skills
• Experience in working with remote teams and communicating via instant messaging, online forums, and through email
• Comfortable with last minute requirements to travel along with the ability to travel freely between Canada and the USA without restriction

Responsibilities

• Develop and deliver custom demos and presentations that are simple and engaging, leaving your audience eager to use Brightspace
• Support the sales process by acting as expert in D2L products and services, including functionality, usage, architecture, and deployment
• Assist Sales in qualifying opportunities and planning client engagement and win strategy
• Align client’s needs, goals, and objectives to D2L solutions; develop proposals and help to write RFP responses
• Actively drive and manage prospective clients’ technology evaluation, using your knowledge of the business environment, competitive landscape, and Brightspace differentiators
• Provide support to Sales Executives in closing deals and exceeding revenue objectives in an assigned territory
• Transition accounts and communicate business requirements to implementation teams
• Become a hands-on expert in Brightspace products
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances
• Read through incoming Requests for Proposal (RFPs) for your reps and identify gaps and what products and services are required. Then you will work closely with our RFP Proposal Managers to write clear, accurate and succinct answers for RFP responses on deadlines
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs, and customizations that they require
• Provide feedback to product management teams regarding use cases and trends in the field
• Create technical documentation and materials as required for your prospects
• Be the conduit through which internal SMEs are contacted and engaged into sales opportunities
• Attend sales presentations, meetings, and conferences as required (travel expected 20-50%)

Preferred Qualifications

• Previous experience with Brightspace
• Previous experience crafting RFP responses

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne