Remote Solutions Engineer

Summary

Join our team as a Solutions Engineer and partner with Customer Success Managers to deliver solutions to customers across the UK, EU, and potentially North America East accounts. As part of the Customer Success team, you will be responsible for implementing and optimizing our solutions throughout the post-sales customer lifecycle.

Requirements

• Coding experience (Python and/or Node.js)
• Strong organisational and project management skills
• Excellent communication, critical thinking & analytical skills

Responsibilities

• Join recurring customer calls to maintain a deep understanding of customer’s business processes and their technical environment to deliver effective solutions
• Build, integrate, and optimise automation processes for customer service via our Visual Flow Builder
• Develop integrations with other platforms by coding in Node.js or Python AWS lambdas
• Ensure timely resolution of customer issues by managing technical support responses and escalations
• Apply continuous improvement methodology to implemented solutions to identify and enable the greatest potential of our services for our customers
• Assist in training our Customers on how to build, update, and manage their own automations processes via our Platform
• Identify and communicate product enhancement potential to our Product team

Preferred Qualifications

• Can start before October 15th 2024
• 2+ years of experience within the SaaS industry
• Experience building automated process flows
• Experience working with Customer Service CRMs (e.g. ServiceCloud, Zendesk, Freshdesk, Gorgias)
• Experience working with OMS systems (e.g. Shopify, CommerceCloud, Magento)
• Experience working with APIs and developing integrations
• Interest in AI and Machine Learning concepts

Benefits

• Competitive Salary
• WeWork membership for remote employees
• Annual Company Week Off (in addition to Vacation Policy)
• Birthday Off (in addition to Vacation Policy)
• Monthly fitness stipend or fully paid Third Space Membership