Solutions Engineer

Summary

Join Fleetio's Partnerships team as a seasoned Solutions Engineer! In this role, you will be the technical expert, explaining our fleet management software to partners and customers. You will collaborate with various teams, translating complex technical concepts into clear solutions. You'll lead discovery sessions, gather requirements, deliver presentations, and manage technical integrations. Success in this role requires strong problem-solving, communication, and collaboration skills. Fleetio offers a competitive benefits package, including health insurance, paid time off, parental leave, and professional development opportunities.

Requirements

• 7+ years of experience in a solutions engineering role, with a focus on large-scale implementations and high-impact customer engagements
• Demonstrated success engaging with enterprise customers or partners and managing complex technical requirements
• Proven ability to build and execute strategic plans that drive system performance, customer satisfaction, and revenue growth
• Experience collaborating cross-functionally to influence product direction and customer outcomes
• Strong problem-solving capabilities, with an emphasis on balancing technical and customer-centric execution
• Excellent interpersonal and communication skills with the ability to navigate and influence complex customer environments
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field

Responsibilities

• Identify and present to partners how our fleet management software solutions can improve current business processes
• Provide day-to-day product expertise during the sales process, including directly interfacing with the business development team and prospective partners
• Lead/participate in discovery sessions to understand/identify pain points as a basis for designing a solution
• Gather technical and functional requirements from the prospective customer during the sales process, and partner with Product team to find solutions to deliver to the customer
• Deliver technical presentations and respond to technical questions during prospective partner and partner end customer sales calls
• Serve as the market expert on products, from how customers use them to how the field sells and services them
• Support completion of RFP/RFI’s and serve as a critical collaborator to the pilot process
• Understand the competition and use it to be a differentiator during the sales process
• Partner cross-functionally within the partnerships organization, such as with enablement and partner success functions, to confirm and articulate customer technical requests to the product team and drive product feedback
• Increase knowledge and understanding of solution architectures across the broader sales and system/sales engineering community
• Evangelize Fleetio solutions by telling compelling stories with creativity
• Collaborate with existing and prospective partners to design and develop custom technical solutions tailored for their business needs
• Manage technical integrations & solutions with partner post sales deal to launch them successfully
• Collaborate with partner enablement to develop training for new partners on products and tools ensuring that they are setup for success post launch

Preferred Qualifications

Advanced certifications and industry-specific credentials

Benefits

• Multiple health/dental coverage options (100% coverage for employee, 50% for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave - birthing parent (16 weeks) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend - $125 quarterly
• Mac laptop + new hire equipment stipend
• Remote working friendly since 2012