Solutions Engineer

Summary

Join Postscript as a Solutions Engineer and collaborate with various teams to empower customers in leveraging conversational commerce. You will work closely with sales and customer success teams, showcasing the platform's capabilities through demos and proof of concepts. Your expertise will ensure customers effectively utilize SMS strategies. You will serve as a technical advisor, building strong relationships and understanding customer needs. This fully remote role offers opportunities for career growth and involves creating solutions engineering playbooks and processes. Postscript is a high-growth company with a supportive and passionate team.

Requirements

• Have at least 3 years as a sales or solutions engineer, support engineer, or related technical experience
• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred
• Experience in a revenue-driving, customer-facing role
• Exemplify a “customer first” attitude
• Be technical, comfortable with front end web technologies (JavaScript, CSS, etc) and can create proof of concept product integrations using well documented APIs
• Be detail oriented, naturally curious, and strive to be an expert in anything you spend time on
• Be a strong cross functional collaborator, with experience working with both GTM and Product/Engineering teams
• Be an excellent communicator. Have an ability to quickly communicate complex ideas around a technical topic, ideally on the fly, in both remote and in person meetings
• Work well under pressure and can confidently present to both executive and day to day stakeholders at our customer
• Ability to wade through the unknown, comfortable investigating and verifying answers to complex questions and undocumented use cases
• Experience working with enterprise-level customers
• Independence in navigating relationships with cross-functional stakeholders, especially product and engineering teams

Responsibilities

• Become an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail and imagining what’s possible
• Support the sales team in helping prospects understand what they can achieve with Postscript and successfully winning those customers
• Lead technical discovery calls with prospects, offering creative solutions, discussing competitive landscape, and documenting new requests for Postscript’s Product team
• Work with account executives to prepare demos to showcase advanced capabilities of the Postscript platform and integrations
• Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with Postscript’s onboarding and engineering teams as needed
• Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations
• Create technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc
• Provide technical support and troubleshooting assistance to our onboarding and customer support teams
• Act as a creative problem solver, developing innovative solutions for unique customer needs
• Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience

Preferred Qualifications

In lieu of sales/solutions engineering experience, you have 5+ years in technical & revenue-driving, customer-facing roles

Benefits

• Salary range of USD $120,000-$136,000 plus variable compensation & significant equity (we do not do geo based salaries)
• Uncapped variable compensation
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance