Remote Solutions Engineering - iOS

Summary

The job is for a Solutions Engineer at Embrace, a mobile observability technology company. The role involves improving the current product, communicating with customers and teams, owning the technical integration process, identifying technical issues, suggesting improvements for the product, and ensuring efficient bug reporting. The ideal candidate has 3+ years of experience in a Mobile Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company, expertise working with iOS Mobile SDKs, ability to read and write code (Objective-C, Swift), working knowledge of Linux and/or Mac OS X command line, excellent communication skills, high competency and low ego, diploma in Computer Science, Mathematics or related discipline preferred, and the ability to travel a couple of days every quarter.

Requirements

• 3+ years experience in a Mobile Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company
• Expertise working with iOS Mobile SDKs required
• Able to read code and write code (Objective-C, Swift)
• Working knowledge of Linux and/or Mac OS X command line
• A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution
• Excellent communication skills and are comfortable writing and speaking with people to help them solve their issues
• High competency and low ego, you have a passion for helping people both inside and outside of your company

Responsibilities

• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
• Communicate directly with customers, product and engineering teams, and work together towards a solution
• Work in both a pre-sales and post-sales capacity, owning the technical integration process for both prospects and customers
• Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
• Directly impact product direction by suggesting improvements for customers
• Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
• Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Preferred Qualifications

Diploma in Computer Science, Mathematics or related discipline preferred

Benefits

• On target earnings (OTE) for this role are $130,000-$160,000
• Equity offered in the form of options
• Health / vision / dental benefits
• Free PTO
• The opportunity to learn and excel in a growth stage tech organization
• Gathering is integral to our culture for collaboration and connection. We want to ensure that all of our new hires have the ability to travel and meet other team members. We estimate the travel for any given role to be a couple of days every quarter