Solutions Manager

Summary

Join us as we grow rapidly and look for our first Solutions Manager based out of the UK to support European growth, ensuring customers have a positive experience with our products. This role will own onboarding experiences, provide product advice, promote learning & collaboration, help define future products, and contribute to a culture of rapid iteration and learning.

Requirements

• Customer-Centric Approach: A commitment to creating tailored solutions that enhance and simplify the user experience. You should have at least 3 years of experience in a customer-facing role
• Strategic Systematic Thinking: Demonstrated ability to break down complex customer needs and product capabilities into coherent and scalable solutions
• Problem-Solving Prowess: Proven expertise in deconstructing challenges and crafting efficient, effective resolutions that benefit both the customer and the product
• Adaptability: A history of thriving in dynamic environments, quickly pivoting as needs evolve, and a bias towards action and iterative improvement
• Passion for Accounting & Finance: Some accounting and/or finance experience is preferred, but the desire to engross yourself in the subject matter is required

Responsibilities

• Own an onboarding experience that delights our customer
• Work to usher our end-to-end onboarding experience and help improve existing processes
• Help assess customers' unique workflows and needs and help them implement best practices on Numeric
• Provide product advice to our customers, going above and beyond to provide them with best practices, templates, and thoughtful advice
• Ensure timely responses to support requests, helping train our AI support agents and engaging in live conversations as-needed
• Promote Learning & Collaboration by creating and updating customer resources like onboarding guides, videos, webinars, templates, and more
• Help define the future of Numeric's products by organizing and sharing key customer feedback with our product and engineering team, helping inform our product strategy and roadmap
• Contribute to a culture of rapid iteration and learning by helping us get product experiences in front of customers quickly, and fostering an environment of trust and open dialogue so we can learn and grow together
• Scale your impact as we grow by helping customers successfully adopt new functionality to improve their existing workflows