Specialist Product Owner

Summary

Join NICE as a Product Owner and oversee one or more products, contributing to strategy, planning, and execution. You will establish and maintain product backlogs, collaborate with various teams (R&D, marketing, etc.) for successful product launches, and champion assigned products. This role requires actively incorporating user research and stakeholder feedback into product requirements, building use cases and user stories, and maintaining a product roadmap. You will also identify success metrics, coordinate with other Product Owners, and facilitate communication across departments. The ideal candidate possesses 8+ years of industry experience, including 6+ years in product management, strong product thinking, and excellent communication skills. NICE offers a hybrid work model (NICE-FLEX) with flexibility between office and remote work.

Requirements

• 8+ years of overall industry experience with 6+ years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar
• Comprehension and understanding technical information well enough to convey in original written communications to multiple audience
• Strong listening skills to understand the points being made, and asking questions where appropriate including technical discussions
• High agency and bias for action; outcome driven
• Driven detail oriented, clear, logical thinker, bright and energetic
• Ability to influence cross-functional teams without formal authority
• Is honest, authentic and maintains a positive mental attitude
• Works well in fast paced, high-pressure environments with the ability focus on goals and objectives

Responsibilities

• Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business
• Understand overall strategy & vision, identify features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our application teams and our customers and partners
• Build use cases and user stories and communicate them effectively
• Maintain a roadmap that helps solving critical problems and delivers value to application users and the customers
• Identify methods and metrics for identifying success and failures
• Coordinate with other Product Owners and Product Managers to ensure cohesiveness
• Demonstrates good judgment in selecting methods and techniques for driving innovation solutions
• Facilitate communication throughout the development process by partnering with key departments, especially engineering, services, operations, and corporate IT
• Works with cross-functional teams towards successful launch of new features
• Performs other duties, as assigned
• Acting subject matter expert expected to know and understand new features and feature improvement
• Day to day management, coordination, and delivery of projects related to assigned products

Preferred Qualifications

• Demonstrated strong product thinking, product management certifications a plus
• Prior experience in Contact Center domain a strong plus

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week